AI Agent “Vera” for an Agency
We built an AI agent for chat-based work: voice, text, photo, video, CRM tasks, and handing off to a manager.
- Client
- Wedding agency (name withheld under NDA)
- Product
- AI agent for chat: text, voice, photo and video
- Our role
- Design and development of the agent and its integrations
- Status
- In production
- Delivered
- AI agent in the client chatTask creation in TrelloClient memory and contextManager hand-off with alerts
About the project
The wedding agency hit a growth ceiling: the more projects they took on, the more their managers drowned in messages, clarifications, and customers' everyday questions. Expanding the team was expensive, and service quality couldn't be allowed to slip.
We built the AI agent “Vera” — a digital assistant that takes over day-to-day communication, logs tasks, and brings in a manager only at the moments that truly matter.
Metrics and impact
What changed for the business after launch.
The AI agent took over common questions, clarifications, and initial data collection from managers.
Clients get a response right away, even at night and on weekends, without losing context.
The team handles more events without hiring new staff or sacrificing service quality.
What changed in day-to-day work
- Vera answers clients in chat: text, voice, photos and video
- Tasks go to Trello straight from the conversation
- A manager steps in only when a human is needed, with the full context
Technical highlights
“Vera” is not a scripted bot but a full-fledged AI agent. She understands text, voice, photos, and video, remembers the context of each specific client, and communicates like a real assistant rather than a robot reading from a script.
The agent is integrated with Trello and external services: it creates tasks, helps shortlist options, and quickly resolves common questions. When a conversation becomes sensitive or requires a human, the manager receives an alert with full context and joins exactly where needed.
Results
Managers stopped spending time on routine work and focused on negotiations, decisions, and high-level service.
A single employee can now handle more events without any drop in communication quality.
Clients get a fast response 24/7, which is especially important for premium service.