1. Who processes refunds
Purchases of Pazl products are processed by our merchant of record, Paddle. Refunds are issued by Paddle to your original payment method, normally within 5–10 business days after approval.
2. 14-day money-back guarantee
If you are not satisfied, you may request a full refund within 14 days of a one-time purchase or of your first subscription payment — no questions asked.
3. Subscription renewals
You can cancel your subscription at any time before the next renewal; access continues until the end of the paid period. If a renewal was charged and you have not made meaningful use of the Product since that charge, you may request a refund of that renewal within 14 days.
4. How to request a refund
E-mail hello@pazl.ai with the e-mail address used at checkout and your order number (found in your Paddle receipt), or use the support link in the receipt itself.
5. Statutory rights
This policy is voluntary and does not limit any non-waivable statutory rights you may have as a consumer in your country of residence.